Build your career in property management in a commercially focused social enterprise
Our Property Management Officers (PMO) are important to us. As the face of our organisation for customers who have bought their homes from us, our staff are given the power to deliver a service that is as unique as the buildings they manage and the people that live in them. On a daily basis our PMOs are in and out of the office, providing quality property management, excellent customer service and making sure our residents are at the centre of everything we do.
We deliver a one point of contact service model so the relationships our PMOs build are really important. Each PMO has their own portfolio of properties and are responsible for the day to day running of the buildings and queries that come up including all budgeting and expenditure. PMOs manage their own workloads, take ownership of issues, display excellent problem solving and combine this with genuine and effective customer engagement.
Above all else this job is about creating places people feel proud to live in by marrying great property management with our ethos as an organisation which puts people at the heart of everything we do.
What are we looking for?
All of our Property Management Officers have this in common: they are passionate about people. We are looking for ambitious, motivated and objective driven individuals with great customer service skills, a sense of commercial awareness and really enjoy problem solving.
Your job will be to take personal responsibility for the many challenges that arise from meeting the management needs of our housing developments and the needs of the people who own them.
So while you don’t need prior experience, you will need to be comfortable dealing with people, relish getting to the bottom of complex challenges and be confident in resolving difficult situations. Finally, you’ll go above and beyond to get the job done.
What will we give you?
You don’t need any specific property management, leasehold or housing experience to join us – in fact, we’ll invest in you so you gain the knowledge you need to do the job. Once you’ve got to grips with the basics, we’ll support and pay for you to gain a professional qualification in residential property management so you can really get going in your career. There’s always demand for jobs in this area, and this is an exciting career opportunity for the right person. We promote people too – 6 out of 7 of our managers started in one of our front line roles.
In return we offer you 25 days annual leave (rising to 27 days after 2 years service) plus bank holidays, health cash plan, season ticket loan, tenancy deposit loan, cycle 2 work scheme, childcare vouchers, life assurance and a generous contributory pension offer.
When you apply, we need you to tell us about your experience – we’re excited to give you the opportunity to tell us about times you’ve done great things. It might take you an hour or two to get your application finished, and we will review and respond to every application we receive. Remember, if successful through our selection process, we’ll invest in you from day one.
Once our advert closes at midday on 25 July 2018, we’ll review your application and let you know whether you’ve been successful or not. First of all we’ll invite anyone we shortlist to one of our offices to take part in an informal ‘speedy’ interview with a few of our managers (think speed dating format for recruitment!). If we think you’re a good fit, we’ll invite you to spend half a day with us to take part in our assessment centre.
Speedy Interviews – Wednesday 1 August (PM)
Assessment Centre – Friday 3 August
Please note that there are permanent and fixed term vacancies available across our King’s Cross and Hammersmith offices.
For more information about us, click ‘Apply’ and also visit our website, http://www.nhggroup.org.uk/
How to apply
If you wish to apply for this job, please apply online.
If you are not able to apply online, please contact us to discuss your requirements.