Are you ready to take your customer service expertise to the next level? Do you want to be empowered to own the service you deliver? Do you want the freedom to creatively solve problems for customers? Are you passionate about building effective long term relationships with customers and colleagues alike?
Then join us! We’re offering 9am-5pm customer service roles in our property management teams in Hammersmith and King’s Cross as a Property Management Officer. You don’t need any specific property or housing experience to join us – in fact, we’ll invest in you so you gain the knowledge you need to do the job. We promote people too – 6 out of 7 of our managers started in one of our front line roles.
If you don’t need property management experience, what are we looking for?
We need enthusiastic people who thrive under pressure and really enjoy problem solving. It’s important to us that you’re a confident and effective communicator who can put people first while delivering a commercial (and sometimes complex!) service.
You might have experience in any industry – we’ve had great people join us recently from retail, hospitality, legal, aviation and banking backgrounds to name a few. If you have the ability to build meaningful professional relationships and maintain these over time, we want to hear from you.
We love people with excellent customer service skills, especially those who have worked with customers before and can build rapport with diverse groups of people, understand complex issues. Finally, you’ll go above and beyond to get the job done.
So what’s the job about?
You’ll take personal responsibility for the many challenges that arise in the management of our properties and the needs of the people who own them. You’ll work in the commercial arm of a social enterprise, an organisation that puts people before profit and puts our profits back into building new affordable homes in and around London.
You’ll be trained in property management on the job with the support of our great team. Once you’ve got to grips with the basics, we’ll support and pay for you to gain a professional qualification in residential property management so you can really get going in your career.
In return we offer you 25 days annual leave (rising to 27 days after 2 years service) plus bank holidays, health cash plan, season ticket loan, tenancy deposit loan, cycle 2 work scheme, childcare vouchers, life assurance and a generous contributory pension offer.
When you apply, we need you to tell us about your experience – we’re excited to give you the opportunity to tell us about times you’ve done great things. It might take you an hour or two to get your application finished, and we will review and respond to every application we receive. Remember, if successful through our selection process, we’ll invest in you from day one.
Once our advert closes at midday on 25 July 2018, we’ll review your application and let you know whether you’ve been successful or not. First of all we’ll invite anyone we shortlist to one of our offices to take part in an informal ‘speedy’ interview with a few of our managers (think speed dating format for recruitment!). If we think you’re a good fit, we’ll invite you to spend half a day with us to take part in our assessment centre.
Speedy Interviews – Wednesday 1 August (PM)
Assessment Centre – Friday 3 August
Please note that there are permanent and fixed term vacancies available across our King’s Cross and Hammersmith offices.
For more information about us, click ‘Apply’ and also visit our website, http://www.nhggroup.org.uk/
How to apply
If you wish to apply for this job, please apply online.
If you are not able to apply online, please contact us to discuss your requirements.